How can we help?

Find a club, pick a sport, date and time, and add the court to your cart. You can pay as a guest or with your CourtPass account. Your booking appears in your account and in your confirmation email.

Some clubs confirm each booking themselves. You'll get an email as soon as the club accepts. If a club declines, you're refunded automatically.

Open the booking in your account and choose "Change booking" to send the club a change request. The club accepts or declines it and we'll email you the result.

Show the QR code or booking number from your confirmation email or your account at the front desk.

Pay-as-you-go court time can be cancelled for a refund until 1 hour before it starts. After that the booking can no longer be refunded online — contact the club or us if something went wrong.

Yes, as long as you haven't used it yet and there are no bookings made with it. Once used, it can no longer be refunded online.

You choose: back to your card, or to your CourtPass wallet so you can use it straight away. Card refunds usually take 5–10 business days to show, depending on your bank.

You're refunded automatically. The money goes to your CourtPass wallet first, and you can still send it back to your card afterwards.

Payments are processed securely by Stripe. CourtPass never stores your full card number. You can also pay with credit in your CourtPass wallet.

Each club charges in its local currency (US dollars, British pounds or euros). You'll always see the price in that currency before you pay.

Your wallet holds credit from refunds and gift cards. It's used automatically at checkout and can pay for bookings at any club on CourtPass.

A gift card comes with a code like CP-XXXX-XXXX. Redeeming it adds the full amount to your CourtPass wallet, which you can spend at any club.

No. A gift card code can be redeemed once, and the credit stays in your wallet.

Memberships run for the period you chose and can renew automatically. You can turn off auto-renew in your account at any time; the membership then stays active until the end of the period.

Passes and lesson packs are counted by use rather than by date. Some clubs set a validity period for lesson packs — you'll see it before you buy.

Enter your email and we'll send you a one-time code — no password needed. You can also set a password in your account if you prefer.

Yes. Each site signs you in separately, so signing in to the club dashboard doesn't sign you in on courtpass.com.

Use the language picker in the menu or footer. CourtPass is available in English, Spanish, French and German.

Create your club on clubs.courtpass.com, or claim your existing listing. We verify every club before its page goes live.

Payouts go to the club's own Stripe account. The Club Terms explain fees and payout timing.

From the Support section of the club dashboard, or through our contact form.